Cancellation Policy

Last updated: Wednesday, 28 August 2019

CANCELLATION

We respect that your time is valuable and we appreciate that you understand ours is too. To further assist with keeping your appointment with us, we will send you a reminder via SMS or call you 2-3 days prior to your scheduled time.

Please note that we strictly require a minimum 24 hours notice to cancel or reschedule your appointment. This allows us time to offer this appointment to someone that’s on our waitlist. If you reschedule within 24 hours, you will be required to pre-pay the appointment in full. If you again reschedule within 24 hours, you will forfeit the full amount. Please note that any changes to Monday appointments need to be made by 12pm Saturday to allow us enough time to contact those on our waitlist.

ARRIVAL TIME

Please plan your travel so that you arrive well on-time to your appointment. For new clients, please arrive 15 minutes early to ensure there is ample time to complete a New Client Consultation Form.

NEW PATIENTS

All new patients are required to provide credit card details before making an appointment. If you cancel on the day of your appointment or fail to attend a booked appointment, we reserve the right to charge a cancellation fee of $80 for standard appointments and $120 for longer appointments. This fee will be charged to your credit card.

NO-SHOWS

Failing to show up will result in the full amount being forfeited. Afterwards, for future bookings, no-shows must prepay the full amount of appointment bookings, redeemable at the time of the appointment.

OTHER BOOKING DEPOSITS

During peak times and treatments over an hour, you may be required to secure your booking with a deposit. You will be advised at the time of booking if this is required.

RUNNING LATE

If you are running late for your appointment, please notify the clinic immediately via 0414 589 998.